Cookie Policy

Last Updated 30/05/2019

This cookie policy (“Cookie Policy”) is intended to inform you how we use “cookies” and similar technologies on our website at (“Site”) and to assist you in making informed decisions when using our Site. Please take a moment to read and understand this Cookie Policy. This Cookie Policy should also be read in conjunction with our Privacy Policy and our Terms and Conditions.


Cookies and similar technologies are very small text documents or pieces of code, which often include an anonymous unique identifier. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to store this file on your computer or mobile device and access information from it. Information gathered through cookies and similar technologies may include the date and time of visits and how you are using the particular website or mobile application.

We use first and third party cookies on our Site and/or in our emails. First party cookies are cookies placed by us to collect information about you. However, certain cookies available on our Site and/or emails are placed by third party website operators.  This means that the information about you collected by those third party cookies will be shared with the relevant third party. Please refer to the relevant third party website operator’s privacy notice for more information about how they may use such information.



For more details on cookies and similar technologies, please visit All About Cookies. For the purposes of the remaining sections of this Cookie Policy, we will refer to all technologies using the above features as “cookies”.


All cookies have expiration dates that determine how long they stay in your browser:

Session cookies – these are temporary cookies that expire (and are automatically erased) whenever you close your browser.

Persistent cookies – these usually have an expiration date and so stay in your browser until they expire, or until you manually delete them. We use persistent cookies to help keep you logged in and to understand usage patterns so that we can improve the Digital Services for our members.


We set out below the types of cookies used on our Site.

Essential Cookies

Essential cookies are those cookies which are essential for the operation of a website. Essential cookies include cookies such as login cookies and shopping cart cookies.

Functionality Cookies

These cookies recognise you when you return to a website, they remember your preferences and they provide enhanced, more personalised features.

Analytics/Performance Cookies

Analytics cookies, along with other information, allow websites to calculate the aggregate number of people using a website and which features of a website are most popular. This information is generally used to improve the website.

Social Media Cookies

These cookies are used to personalise your interaction with social media, such as Twitter, Facebook, Tumblr and YouTube. Such cookies recognise users of those social media sites when you view social media content on the website. They also allow you to quickly share content across social media, through the use of simple “sharing” buttons. Some websites may also contain features that enable you to use your social media account to sign in and create/maintain an account with the website you are visiting and to enable the website operator to store your content. This involves the use of cookies.

Targeting Cookies

Targeting cookies (also known as advertising cookies) deliver adverts that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement on a website and help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. ]

The table below sets out more information about the individual cookies we may use on our Site and the purposes for which they are used.

Cookie Name1st Party or 3rd Party cookieCookie TypePurposeDuration
_ga3rd PartyAnalyticalThis is a Google Analytics cookie. It registers a unique ID that is used to generate statistical data on the use of our Site.

More information about Google Analytics can be found here:

Two years.
_gat3rd PartyAnalyticalThis is a Google Analytics cookie. It is used to throttle the request rate on our Site.

More information about Google Analytics can be found here:

Session only.
_gid3rd PartyAnalyticalThis is a Google Analytics cookie. It registers a unique ID that is used to generate statistical data on the use of our Site.

More information about Google Analytics can be found here:

Session only.
_hjIncludedInSample3rd PartyAnalyticalHotjar is an analytics and feedback tool that we use to understand how our website is used and improve usability. Hotjar sets cookies to help us track behaviour across pages. The cookies carry no personally identifiable information.One year.



We may only store and access non-essential cookies (such as session cookies, functionality cookies, analytics cookies, social media cookies and targeting cookies) on your device with your permission You are not obliged to give consent to our use of non-essential cookies. Further if you give your consent and then change your mind you can block or delete them (see below).

Please note that we do not need consent to use essential cookies on your device although you can still block or delete them (see below).



You can block the use of cookies altogether by activating the relevant settings in your browser. For more information on cookie management and blocking or deleting cookies for a wide variety of browsers, visit All About Cookies.

Please be aware that in order to use some parts of our Site you will need to allow certain essential or functional cookies. If you subsequently block or delete those cookies, some aspects of our Site may not work properly and you may not be able to access all or part of our Site.



Please note that any emails you receive from us may contain cookies or similar technologies to help us to see if recipients have opened an email and understand how recipients have interacted with it. Once you click on an email that contains a cookie, your contact information may subsequently be cross-referenced to the source email and/or the relevant cookie. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email.

If you do not wish to accept cookies from any one of our emails, simply close the email before downloading any images or clicking on any links. You can also set your browser to restrict cookies or to reject them entirely. These settings will apply to all cookies whether included on websites or in emails.

In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you’ve added an email address to your address book or safe senders list). Please refer to your email browser or device instructions for more information on this


Data Capture Language

If your website uses cookies which are not essential to the operation of the website, you will need to obtain the visitor’s active consent to the use of those cookies. Please see below an example of a cookie banner designed to obtain active consent. This message could appear at the top of the page or it could be deployed as a pop-up that must be clicked through to access the site. If a website visitor does not give active consent to the use of non-essential cookies, you will not be able to place those cookies.





The Cookie Consent

Cookie Banner

We and our partners use cookies and similar technologies (“Cookies”) on our website and in our emails for performance, analytical or advertising purposes to ensure you have the very best experience on our site and/or interaction with us. To find out more about the use of Cookies on our website, please see our Cookie Policy .  By continuing to use this website you agree to the use of such Cookies.]