PRIVACY POLICY

This Privacy Policy describes how Elicyon LTD, First Floor, Avon House, Avonmore Road, Kensington Village, London W14 8TS, United Kingdom (“Elicyon,” “we,” “our,” or “us”), collects, uses, and protects your personal information when you visit and use our website www.elicyon.com (the “Service”).

By using our Service, you consent to the practices outlined in this Privacy Policy. If you do not agree, please discontinue use of the Service.

We may update this Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page, and continued use of the Service indicates acceptance of any revised terms.

Information we Collect

We may collect the following personal information when you use our Service, subscribe to updates, or contact us:

• Name
• Email address
• Telephone or mobile number
• Company details (if provided)
• Project details or enquiry information (if submitted)

We may also automatically collect certain technical
information such as IP address, browser type, and usage data via cookies and analytics tools (see our Cookie Policy).

How We Use Your Information

We use your personal information for the following purposes:

• Enquiries & Project Discussions: To respond to enquiries and provide information on our services.
• Marketing & Email Updates: If you subscribe, we will use your email address to send newsletters, invitations, and updates about our projects, services, and events. You can unsubscribe at any time.
• Client Relationship Management (CRM): We use HubSpot to securely store and manage enquiries, client communications, and project discussions.
• Service Improvement: To analyse usage patterns, enhance our website, and improve the quality of our services.
• Legal & Compliance: To comply with applicable laws, regulations, and enforcement requests.

If we wish to use your data for other purposes, we will seek your consent first.

Data Retention

We will retain your personal information only as long as necessary for the purposes outlined in this Policy:

• Enquiry and project information may be retained within HubSpot CRM for ongoing client management and business purposes.
• Email subscription details will be stored until you unsubscribe.
• Legal, accounting, or compliance requirements may require longer retention.
• Residual anonymous or aggregated data may be stored indefinitely.

If we wish to use your data for other purposes, we will seek your consent first.

Your rights

Under UK and EU data protection laws (including GDPR), you have the right to:

• Access and receive a copy of your personal data.
• Correct or update your personal data.
• Request deletion (“right to be forgotten”).
• Restrict or object to processing.
• Request data portability.
• Withdraw consent at any time (e.g., unsubscribe from email communications).
• Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise these rights, please contact us at studio@elicyon.com.

Cookies

We use cookies and tracking technologies to enhance your experience, analyse website traffic, and understand visitor interactions. Please see our Cookie Policy for details on how cookies are used and how you can manage your preferences.

Security

We take appropriate organisational and technical measures to protect your personal data. While we strive to safeguard your information, please note that no transmission over the internet or electronic storage method can be guaranteed to be 100% secure.

Third-Party Services

We use trusted third-party platforms such as HubSpot to manage enquiries and email subscriptions. These providers act as data processors on our behalf and are contractually bound to safeguard your personal data in line with GDPR requirements.

We do not sell or rent your personal information to third parties.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:
Elicyon LTD
First Floor, Avon House, Avonmore Road
Kensington Village, London W14 8TS
Email: studio@elicyon.com
Phone: +44 (0)203 772 0011